Support

Frequently Asked Questions

Frequently Asked Questions

What products does Top of Bed offer?

Top of Bed offers a wide range of sleep and bedroom products, including pillows, travel pillows, bedding, latex products, toppers, latex mattress toppers, wool mattress toppers, innerspring mattresses, sheets, luxury mattresses, adjustable beds, down pillows, furniture such as platform bed frames, wool and comforters (including wool comforters), contours, mattresses, mattress toppers, pet beds and accessories, mattress protectors and pads, hybrid and natural latex mattresses, kids mattresses, duvet covers and bed skirts, and bedroom furniture.

Do you sell latex and natural latex mattresses?

Yes. We offer both natural latex mattresses and various latex-based products, including latex mattresses, latex mattress toppers, and latex-related accessories.

What types of mattress toppers are available?

We carry a variety of mattress toppers, including latex toppers, wool toppers, memory foam toppers, and hybrid toppers. They come in different thicknesses and firmness levels to suit individual comfort preferences.

Do you offer adjustable beds?

Yes, we offer adjustable bed bases designed to enhance comfort and support for various sleeping positions and ergonomic needs.

What materials are used in your pillows?

Our pillow range includes down pillows, memory foam pillows, latex pillows, and hybrid options. Materials vary by product to provide different levels of support, loft, and temperature regulation.

Are there cooling options for pillows and mattresses?

Yes. We offer several cooling and breathable options, including latex, gel-infused foams, breathable covers, and materials designed to regulate temperature for a cooler sleep environment.

What types of sheets are available?

We offer a variety of sheets including cotton, microfiber, bamboo, and sateen options in multiple thread counts and sizes to fit standard and oversized mattresses.

Do you sell bedding sets and duvet covers?

Yes. We offer duvet covers in several fabrics and colors, as well as coordinating bed skirts and complete bedding sets to match different bedroom aesthetics.

What is the range of mattress types you carry?

Our range includes innerspring, latex, hybrid, natural latex, and luxury mattresses designed to suit different sleep preferences, firmness levels, and budgets.

Do you offer pet beds and accessories?

Yes. We provide a selection of pet beds and related accessories designed to complement your sleep setup while catering to pets’ comfort and durability needs.

What is your return policy?

Our return policy varies by product category. Please refer to the specific product’s page or our returns section for detailed information on eligibility, timeframes, and the process to initiate a return.

Do you offer free shipping or delivery options?

Shipping options, costs, and potential free shipping promotions are provided during checkout based on destination, product weight, and promotions at the time of purchase.

How can I determine the right firmness and height for a mattress or pillow?

We recommend considering your sleep position, body weight, and personal comfort preferences. Product pages provide firmness ratings, thickness options, and customer reviews to help guide your choice. Our customer care team can also assist with recommendations.

Do you provide warranty information?

Yes. Most mattresses, foundations, and bedding products come with warranties that cover manufacturing defects and certain conditions. Specific warranty terms are listed on the product page and in the accompanying documentation.

How can I contact Top of Bed for support?

You can reach our customer support team via the contact options provided on our website, including email, phone, and live chat during business hours. We’re happy to help with product questions, order status, and returns.

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